Shared Services Senior Officer

Job Introduction

Shared Service Senior Officer – 1 Post (Grade 5 from £28,598 to £31,022) 

We have an exciting opportunity to join our high performing Benefits Team at East Staffordshire Borough Council.  As we prepare for the imminent launch of a new integrated Revenues & Benefits system, we are seeking an enthusiastic and motivated professional to play a key role in delivering high quality Benefits services to our residents.   

This is a fantastic opportunity for individuals with experience in Benefits administration who are looking to further develop their career and contribute to the delivery of a modern, efficient and customer-focused service.  

This role will provide hands-on experience in: 

• Processing and assessing Housing Benefit and Council Tax Support claims in line with current legislation and local policy
• Managing caseloads effectively and meeting statutory deadlines 
• Communicating clearly with customers, colleagues and stakeholders both verbally and in writing 
• Investigating and resolving complex benefit queries and overpayments
• Using regulations to support accurate decision making and reporting
• Supporting the implementation of new systems and working methods
• Contributing to service improvements and helping deliver an efficient, customer-focused service 
• Demonstrating strong organisational and problem-solving skills whilst working under pressure.  

If you’re passionate about making a difference and looking for the next step in your career, which will help to build a strong foundation for your future, this role is the perfect fit and we would love to hear from you. 

As an employer East Staffordshire Borough Council also offer a great package of benefits including: flexible working; generous annual leave; opportunities for office-based (at the Town Hall, Burton upon Trent, DE14 2EB) and home-based hybrid working; free car parking and access to the local government pension scheme. 

Appointment will be subject to a satisfactory Basic Level Disclosure & Barring Service check.

Full details of the job role are detailed in the Job Description and Person Specification.

Additional Information

The Council is actively building diverse teams and welcomes applications from everyone, including people of different age, sex, gender, ethnicity, religion, and sexual orientation. We are a Disability Confident Employer.

Important Notes for Candidates:

Visa Sponsorship

As a smaller local authority, we do not currently hold a sponsorship licence.   Therefore, we are unable to issue Certificates of Sponsorship.  All applicants must have the right to work in the UK at the time of application as we are unable to support visa sponsorship.

Personal Relationships

A candidate for any appointment with East Staffordshire Borough Council who know of any family or close personal relationship with any Member or Officer, must disclose that relationship when completing an application form for employment.

If you would like an informal chat about this opportunity, please contact Deborah Griffin, Shared Service Centre Team Leader, by emailing deborah.griffin@eaststaffsbc.gov.uk to to arrange. 

Closing Date Monday 17 November 2025